How to Raise a Complaint

Last updated: October 2026

Everyone who reaches out to Pastinterior Walk-In Tubs should be treated honestly and fairly. If something went wrong, we want to hear it. This page shows how to share a concern and what follows. It is a general template and not legal advice.

Topics You Can Bring Up

You may write to us about:

• Your experience when calling or messaging Pastinterior Walk-In Tubs
• How your personal information was handled
• Anything on this website that seems unclear or wrong
• The behavior of a provider we connected you with

If the Issue Is With a Provider

Providers in our network are independent businesses. They answer for their own estimates, prices, products, warranties and customer service. If you have trouble with work done in your home, it usually helps to take it up with the provider first and keep notes in writing.

Please tell us as well. Feedback helps keep our network honest, and providers who repeatedly fall short may be removed. Keep in mind that Pastinterior Walk-In Tubs cannot settle contract disputes, process warranty claims, refund money for a provider's work or speak on a provider's behalf.

How to Reach Us

Email contact@pastinterior.living and tell us:

• Your name and how to contact you
• The date you reached us or the provider
• The number you called or the form you used, if you recall
• The provider's name, if you have it
• What happened and what outcome you hope for

After You Write

We will email to confirm we got your complaint, usually within a few business days. Then we will look into it, which may include contacting the provider. After that, we will reply with what we learned and any steps we plan to take.

Still Not Settled?

If our answer does not solve the matter, reply and ask for another review. Your state attorney general, a state consumer protection office or the local Better Business Bureau may also be able to help. For licensed contractors, the state contractor licensing board may be another option.

Contact

Email: contact@pastinterior.living